Eating Zagreb: Kaptolska Klet

Kaptolska klet

Kaptol 5

10 000 Zagreb

http://www.kaptolska-klet.com

During our recent trip to Zagreb, we were recommended Kaptolska klet, a well-known Zagreb restaurant serving a wide array of dishes, including a number of regional specialities such as purica s mlincima or roast turkey with mlinci (a type of pasta strips cooked in turkey juices), and štrukli (strudel-like pasta with cottage cheese). We love both the štrukli and the turkey with mlinci, so we decided to go there for dinner with a group of friends. Unfortunately for us, this turned out to be a rather mediocre dining experience, where fairly good food was spoilt by appalling service.

The restaurant is located opposite the Cathedral, and only a very short walk away from the main square, Trg Bana Jelacica. The décor is uninspirational, and slightly tacky. One highlight would be a few paintings done in the style of Naïve Croatian Art; that is, if you like this style of painting. There was live music there, which was not necessarily a plus – it was too loud, and it didn’t go well with eating atmosphere. Still, we decided to give it a go, because of its reputation, and because we thought it would be nice to sit on the terrace. The latter was a bad idea, since it was a rather cool night, so we quickly moved inside.

When we arrived, just before 8, the restaurant was full, so I made a reservation for 9 o’clock. I received a rather unfriendly welcome by a very young waiter who barked at me not to be late. I disregarded this sign, too, because I was in too good a mood to care that night. Alas, I didn’t know this was going to be our waiter for that night.

Ordering the food turned out to be a bit of a hit and miss situation: unfortunately, they had no turkey left, nor what seemed like half of the other dishes from the menu. In the end, most of us ordered baked or boiled štrukli for starters, and some people had kulen, a type of local spicy pork sausage with paprika, and tagliatele with pancetta and cream. For the mains, we had barbecued pork stuffed with prunes with mlinci or with roast vegetables, ćevapčići, pancakes with nettle stuffing, two types of steak (one of them with prunes), a dish called Merry Zagorec platter (grilled pork with potato and đuveđ, which is a type of tomato risotto), and grilled chicken. I enjoyed very tasty štrukli for starters, and beautifully grilled pork stuffed with prunes as the main course, but my mlinci were a little cold and slightly too greasy, and my prune sauce was a bit overpowering. Apart from the nettle pancakes which were completely tastless and greasy, the food was generally very good: the starters were excellent, tasty and plentiful, and so were the mains. However, we were very disappointed by the level of service. Our waiter was not particularly friendly; he was rather coarse actually, and made many mistakes. Amongst other things, he brought us a wrong dish, and then tried to persuade a man who doesn’t eat mushrooms that he did indeed order a dish with mushrooms, even when he told him he doesn’t eat mushrooms. Then he went back to the kitchen to check, and when he came back, he mumbled to me grudgingly in Croatian that this was an order from another table. No apology to anyone though. Also, my friend’s đuveđ was substituted with a potato side dish – of course, without consulting the customer – so he ended up with two potato side dishes!

So, here is the summary of our experience at Kaptolska Klet:

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Food: 4/5

Service: 1/5

Atmosphere & Décor: 2/5

Would I eat there again: No. I’m sure there are better places in Zagreb than this. I’d rather go and try to find somewhere else.

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8 Comments

  1. that service was a joke. In the US if I got service like that I would have talked with the boss and not paid for my meal but that is here. I once sent back eggs (when in montenegro) that were raw (white were not white but clear) and my husband got so mad at me so I have learned complain in the US but keep my mouth shut in the Balkins.

    I am so sorry that your service was so bad but I am sure that there was another place you tried that was a hit. If so do tell.

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  2. Zaboravila sam napomenut…Ne znam za nikakve nase food blogove osim tebe i Sanje, tj. Fresh Adriatic. Hm, pitanje jeli uopce ima…

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  3. Ma poslala sam ti prije kometar i opce nije ostao! Bezveze…Htjela sam ti rec da da ona traka na blogu je bila slucajno ostala od starog layout-a. Ja je uopce nebi vidjela kad bi otvorila blog! Tata mi je to rekao pa sam popravila, bas mi je drago da je sad ok :)) Thanks!!

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  4. ma kako ja uvijek nesto zaboravim…Htjela sam rec da nikad nisam jela strukle, a znas kako bi ih rado probala! Imas dobar recept?

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  5. Nice to know you. Many interesting photos and info and recipes you have. Will go through your archives. Thanks for dropping by. Viji

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  6. Maninas

     /  6 October, 2007

    SHAYNE, Thanks for dropping by! I have had other, wonderful experiences of dining in Split and Samobor, where both food and service were excellent, and I will write about that, too. It just so happened that Zagreb was the first one.

    I should have complained, I know, but I was really in too good a mood that night, and my friends took it in very good spirit, making jokes about it, and enjoying the night anyway.

    Is your husband Montenegrin? I hope you don’t mind me asking.

    I once returned a steak in Dijon. I wanted a medium to well done, and it came rare. Every time. And I returned it three times. I was really upset. At the time, I didn’t eat raw meat, so the site was very unappetising. And it wasn’t even a good steak.

    I saw a very good post on restaurant etiquette for waiters and customers somewhere in the blogosphere, but I just can’t remember where now…

    TEA, mislim da mi jest ostao komentar u proslom ili pretproslom postu. I da sam odgovorila. U stvari, evo tu ti je komentar.
    Strukle nikad nisam pravila, al bas cu probat! Javit cu ti rezultate!😉

    VIJI, Welcome to my blog! It’s nice to know you, too. Thanks for visiting!

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  7. Kaptolska klet is one of those restaurants that one can never be sure what will get. Sometimes it is great sometimes is terrible.
    I personally do not like it all thought I did eat well there few times, but in general, to me, it is very uninspiring place and definitely overrated.

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  8. Maninas

     /  6 October, 2007

    Very very overrated!

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